Quality Management

• We want to gain new customers and retain them as completely satisfied customers through our high-quality service as well as our continuous and individual support
• We want to offer tailor-made solutions and implement them in close cooperation with the customer
• We want to react to our customers’ wishes with fast and high-quality solutions

• Quality is the basis of all of our activities
• Every staff member is required to make a considerable contribution to quality
• It is our goal to clearly distinguish ourselves from our competitors through the visible, continuous and unique quality of our services with a high standard (flawless services, adherence to schedules, competent and friendly cooperation with our customers and their staff)
• We expect our suppliers and partners to share our commitment to quality and adopt their own measures to meet our requirements

• We organize our operational processes in a way which allows them to be successfully handled by all of our staff at any time with minimal effort and overlapping
• We attach great importance to project organization with clearly defined goals and responsibilities

• Environmental protection, health management and safety contribute to a long-lasting protection of our employees’ health and the material assets of our company – we want to actively increase this awareness
• We plan and execute our services in a manner that protects the environment and the health of our employees and conserves our natural resources sustainably
• We want to prevent or minimize environmental pollution, accidents and work-related illnesses of our employees
• We create our work conditions in a way which ensures our employees’ productivity, their health, motivation and satisfaction – possible threats are identified early on and kept within acceptable limits
• Our entire management and staff work with these guidelines in mind and follow all relevant regulations

• We strive for continuous optimization in our work environment as well as for the elimination of weak spots – to achieve this goal management and staff are in close mutual contact
• Continuous quality improvement is to be achieved through active contribution of our staff in all areas of the company

• We rely on employees who are interested, committed and independent and who always give their best to guarantee high-quality services
• Training and team spirit are essential for the successful implementation of high quality standards
• Through continuous training and development of our staff we ensure that all employees understand their tasks and possess the necessary skills to complete them
• Team work produces results which are better than the sum of individual achievements
• We ensure the complete integration and motivation of our staff through continuous personal support provided directly by our management and through the acknowledgement of good performance